Privacy Policy

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Royal Palm respects your privacy and is committed to protecting the personal data you share with us. This policy explains what we collect, why we collect it, and how we keep it safe.

This policy applies to Royal Palm, a villa, townhouse and commercial exterior cleaning business based in Damac Hills, Dubai, and to our website and the enquiry forms on it.

1.Information We Collect

We only collect the information we need to respond to your enquiry and deliver our services. This may include:

• Contact details you provide through our enquiry form or directly, such as your name, phone number and email address.
• Property and service details you share so we can prepare a quote, such as your location, the type of property, and the work you need.
• Communications between you and us, including messages, quotes and booking history.
• Basic technical data collected automatically when you visit our website, such as general usage information, to help the site function and improve.

2.How We Use Your Information

We use your personal data to:

• Respond to your enquiry and provide you with a quotation.
• Arrange, carry out and manage the cleaning services you book.
• Communicate with you about your booking, including scheduling and follow up.
• Keep records for accounting, quality and legal purposes.
• With your consent, send you occasional updates or offers that may be relevant to you.

We will never sell your personal data to third parties.

3.Our Enquiry Form

When you submit an enquiry through our website, the details you provide are sent to us by email so that we can respond. This is handled through a third party form service, which processes the submission solely to deliver it to us. We use the information you send only to reply to your enquiry and, where relevant, to provide our services.

4.Legal Basis For Processing

We process your personal data where it is necessary to respond to your request, to perform the services you have asked us for, to comply with our legal obligations, or on the basis of your consent where we have asked for it. You can withdraw your consent at any time.

5.Sharing Your Information

We only share your information where necessary, and only with parties who help us operate, such as:

• Service providers who host our website or process our enquiry form submissions.
• Professional advisers, such as our accountants, where required.
• Authorities or regulators where we are required to do so by law.

Any provider we use is expected to keep your data secure and to use it only for the purpose we engage them for.

6.How Long We Keep Your Data

We keep your personal data only for as long as we need it for the purposes described above, including to meet any legal, accounting or reporting requirements. When it is no longer needed, we securely delete or anonymise it.

7.Keeping Your Data Secure

We take reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. While no method of transmission over the internet is completely secure, we work to safeguard the information you share with us.

8.Your Rights

Subject to applicable law, you may have the right to:

• Ask what personal data we hold about you and request a copy.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your personal data where there is no ongoing reason for us to keep it.
• Withdraw your consent to marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

9.Cookies

Our website may use a small number of cookies or similar technologies to help the site work and to understand general usage. You can control cookies through your browser settings.

10.Changes To This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised update date.

11.Contact Us

If you have any questions about this policy or how we handle your data, please contact us:

• Email: info@royalpalmcleaning.com
• Based in Damac Hills, Dubai, United Arab Emirates